Terms of Service
Effective Date: January 1, 2024
Company Name: Continental Roof Company
Website: www.contiroofco.com
Please read these Terms of Service (“Terms”) carefully before using our website, requesting services, or engaging with our team. By using our website or services, you agree to be bound by these Terms. If you do not agree with them, please do not use our services.
1. Services Provided
Continental Roof Company provides residential and light commercial roofing and exterior services, including but not limited to:
- Roof inspections, repair, and replacement
- Gutter, siding, and window installation or repair
- Insurance claim support and documentation
- General exterior improvements
All work is subject to an on-site inspection and a written estimate.
2. Use of the Website
You agree to use our website for lawful purposes only. You may not:
- Attempt to gain unauthorized access to data or systems
- Use our website for spamming, misleading, or fraudulent purposes
- Copy or redistribute our content without permission
We reserve the right to terminate or restrict access for any abuse or misuse of the website.
3. Estimates & Contracts
- Estimates are free and based on preliminary assessments. Final pricing is subject to an on-site inspection and written agreement.
- All service agreements must be signed by both parties to be valid.
- We honor a 3-day right of rescission as required by Ohio law for home improvement contracts.
4. Scheduling & Cancellations
- Scheduled inspections or work appointments may be rescheduled due to weather, safety, or material availability.
- Customers must provide at least 24 hours’ notice for cancellations.
- No-shows or short-notice cancellations may result in a fee.
5. Insurance Claims
While we assist with documentation and communication, we do not guarantee insurance claim approval. Final decisions are at the discretion of your insurance provider.
6. Payment Terms
- Payment terms will be clearly stated in your signed agreement.
- A deposit may be required before materials are ordered or work begins.
- Full payment is due upon completion unless otherwise agreed in writing.
- Late payments may be subject to fees or legal collection.
7. Warranties
- We offer 5- and 10-year workmanship warranties, and limited lifetime manufacturer warranties on roofing materials where applicable.
- Warranty details, conditions, and exclusions will be provided in your service agreement.
- Warranty may be voided if unauthorized modifications are made after installation.
8. Refund Policy
Because of the custom nature of roofing services, no refunds are offered once materials are ordered or work has begun, except as required by law. Warranty claims will be addressed promptly per agreement terms.
9. Limitation of Liability
To the fullest extent allowed by law, Continental Roof Company is not liable for:
- Delays caused by weather, supply shortages, or third-party providers
- Consequential or incidental damages, including water damage not previously disclosed
- Misuse or neglect of installed systems
10. Privacy
Your privacy is important to us. Please refer to our Privacy Policy and SMS Policy for more information about how we collect and protect your data.
11. Third-Party Services
We may use tools such as GoHighLevel, Calendly, or other platforms to manage communication, scheduling, and marketing. By using our services, you acknowledge and accept the use of these tools under their respective terms of use.
12. Changes to Terms
Continental Roof Company reserves the right to update or modify these Terms at any time without prior notice. Continued use of our services after such changes constitutes your acceptance of the new Terms.
13. Governing Law
These Terms are governed by the laws of the State of Ohio. Any disputes will be handled in the courts located in Butler County, Ohio.
14. Contact Information
If you have any questions about these Terms, please contact us:
📍 Continental Roof Company
6929 Tylersville Rd #15
West Chester, OH 45069
📧 csanchez@mycincyroofer.com
📞 (513) 847-4856