Privacy Policy

Effective Date: January 1, 2024

At Continental Roof Company, your privacy is a top priority. This policy explains how we collect, use, and protect your information when you use our website, contact us, or schedule services.

1. Information We Collect

We may collect:

Your name, email, phone number, and address
Project details (e.g., roofing concerns, insurance info)
Communications with us via phone, SMS, email, web chat
Device/browser data (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

Schedule appointments and respond to inquiries
Provide quotes, estimates, and service updates
Send appointment reminders, status updates, or follow-ups
Improve our services and website experience
Occasionally send promotions (with opt-out options)

3. Sharing of Information

We do not sell or trade your information. We only share with:

Trusted third-party tools (see below) to fulfill services
Internal staff and technicians working on your project
Law enforcement if legally required

4. Third-Party Tools & Platforms

We use trusted tools, including:

Ignite App (CRM, calendar scheduling, automated messaging)
Calendly or similar tools for booking
Twilio or SMS gateways to send reminders
Google Analytics or cookies for website insights

All third parties we work with maintain strict data security standards.

💬 SMS Policy

By submitting your mobile number via our forms, chatbot, or scheduler, you consent to receive SMS messages related to:

Appointment confirmations and reminders
Project updates and check-ins
Limited-time offers or seasonal promotions (1–2/month max)

Message & data rates may apply. Reply STOP to unsubscribe or HELP for support. We respect your privacy and never share your mobile number with unaffiliated third parties.

🍪 Cookie & Tracking Policy

We may use cookies and tracking tools (like Google Analytics) to:

Understand how visitors use our website
Improve performance and user experience
Track ad conversions or form completions

You can disable cookies in your browser settings. Our website will still function, though some features may be limited.

⚖️ Terms of Use

By accessing or using our website, chatbot, or scheduling tools, you agree to the following:

All information provided is for general guidance. Final pricing and service scope will be confirmed after an in-person inspection.
Insurance approval is not guaranteed. We assist with the process but final decisions rest with your insurance provider.
Quotes are subject to change based on actual roof condition and material costs.
We may update this policy and any linked service disclaimers at any time.

🧑‍🦽 Accessibility Statement

Continental Roof Company is committed to digital accessibility for all users. If you have difficulty accessing our site or would prefer to speak to someone directly, please contact us at:

📞 (513) 847-4856 or 📧 csanchez@mycincyroofer.com